CUSTOMER SERVICE & RETURN POLICY

CUSTOMER SERVICE POLICY

MISSION

To organically produce the healthiest most robust plants and seeds, the tastiest jams and jellies and the freshest herbal products around.

COMMITMENT

Smoke Camp Crafts is committed to running a viable business while at the same time mainting ecological stewardship and kindness and compassion for our community.

Return & Refund Policy

At Smoke Camp Crafts, we want to be your primary plant and herbal supplier for years to come. Because our products (plants, seeds, and food items) are perishable, we do not require you to physically mail items back to us.

If any product fails to meet your expectations, we offer a Lifetime Satisfaction Guarantee.

How to Request a Replacement or Refund

If you are dissatisfied for any reason, please contact us through one of the following methods:

Email: sales@smokecampcrafts.com

Phone: 304-269-3935

Your Options

Free Replacement: We will ship a replacement product to you free of charge.
Full Refund: If you prefer, we will issue a full refund to your original payment method.

Processing Time

Replacements: Requests are typically processed within 2–3 business days.

Refunds: Once authorized, refunds are issued immediately. Please allow 5–10 business days for the credit to appear on your bank statement, depending on your financial institution.

Note: Since our products are living or perishable, you never have to worry about the hassle of shipping items back to us. We trust our customers and will always work to make it right!